Kitchener-Waterloo Vascular Laboratory

I found the receptionist to be very patient as I watched her welcome new clients. Both times I went there staff were knowledgeable and friendly.
May 22nd, 2023

I was shown to the procedure room at the appointment time but then waited 15 minutes with no one arriving to start. I called the reception desk to ask if someone was coming to start the ultrasound. I was told that they would be right there. I waited another 5 minutes for the technician to arrive. There was no apology for their lateness. Throughout the 20 minute procedure the technician had at least 5 bouts of extreme coughing/hacking and I was getting concerned (even though we were both masked.) In a clinic setting like this where clients are more likely to be compromised, staff should stay home if they are not well.
Nov 8th, 2022

Sep 22nd, 2022

The direction I was given on where the lab was located, right down to where to park was amazing perfection. Inside was filled with friendly attentive staff! My appointment was for 3:05pm and I was out by 3:30pm. The technicians name escapes me now but we were chatting the whole time. Very pleasant experience! Thanks very much to all the staff at the Lab, WELL DONE and Thank you for all that you do. Cheers JL
Sep 8th, 2022

Aug 31st, 2022