London and St. Thomas Association of Realtors

I would give 0 stars if possible. The london board enforces agents to use their lockbox Supra which is regulated and by the board. You are forced to buy these particular "smart" locks for a premium price and then on top of that pay a monthly fee to be able to use them. There is no "one day code" for outside agents. This is unfair for agents who have buyer's outside london. They are forced to sign up and pay a monthly fee. They say this protocol was implemented to reduce " Showing discrepancies and theft" ? By no means is this even a solution to help agents. This is a money grab scheme. I wouldn't be surprised if "Lstar" was affiliated with "Supra" for monetary gains. Lstar should be working towards to making things efficient for their agents, not complicating things and adding charges on top of that.
Apr 15th, 2023

Been a part of this group for almost 17 years. Love the staff, they are super helpful . Proud to be a part.
Feb 21st, 2023

No other person to deal with here other than Lindsay Reid. You want customer care.....dont wait she has you covered.
Mar 6th, 2022

Sep 30th, 2021

Five star for the great human beings who go above and beyond to help and No star for the process and paperwork which is so cumbersome, unnecessary and authoritarian. Its so long overdue that LSTAR conducts an estimated burden analysis, that may take a full day, to figure out how to reduce paperwork, line by line, tick box by tick box and page by page. I cant thank the staff enough for making it bearable.
Oct 5th, 2020