Rocky Mountain Chocolate Factory

Apr 5th, 2023

Best apples around! Very helpful, friendly staff. A must every time I go to the mall.
Feb 7th, 2023

Miguel was such great help in the store! Love the chocolate chip cookie and licorice!!
Dec 30th, 2022

I contacted the store about candy apples to be done for Halloween weekend one week before hosting a Halloween dinner with my family and friends. I talked with someone on the phone about what type of Halloween monsters I would like to have. They agreed and said they would contact me if they had any problems or questions. They also mentioned I should change the day for pick up because there is a difference in the quality of decorators at the store (so I did). I received two calls requiring me to change my order because, they could not provide the Halloween characters requested (so I did). However, the last call the night before was to inform me they could not meet my need once again. Since this was the night before I had few options to choose from. One I accepted what they offered and use their services or two have no candy apples. I asked if there could be a discount, for the inconvenience, however I was told that the first person miss quoted me the price and that no further adjustments to price could be made. Even though I had been accommodating to their needs and not mine throughout my dealings with them. Though disappointed in the customer service I reminded them I had a tight deadline for running around before the dinner and to make sure they were packaged and ready for pick up at 10am when they open. The person confirmed this would be done. I came into the store, and this was not followed through with and had to wait. I unfortunately have lost trust in this store and company and any future events (big or small) and will not be using their services again.
Nov 2nd, 2022

Good experience last time I went on the weekend especially if you get Noah and Josh to assist you. Theyre pretty comical and know how to up-sale in a nice way.Their cookies are great but I did not enjoy the truffle bombs. Too overpowering. Brownie was okay. Marshmallow on a stick was great.
Oct 9th, 2022