Roots

Good spot for some comfy clothes, but some of the new designs are a bit silly
Apr 11th, 2023

Unprofessional staff, specially the lady at cashier..
Jan 17th, 2023

I always have very poor experience at this store. They never ask if theres anything you need and are always just chatting among themselves. When you ask for assistance they seem bothered by you. General poor customer service at this store. They need to do a better job at hiring and training their employees.
Jan 3rd, 2023

Very unwelcoming, uncomfortable shopping experience. One staff member approached me to ask if I needed assistance. I asked if they had boots in a certain size and she never came back. I waited because she told me someone else was looking it up and nothing happened. I will not return. All staff seemed interested in other things than customer service.
Nov 7th, 2022

So unwelcoming, been there 10 times this year ,spent at least thousands, the middle age guy is pleasant, but I've only seen him twice.the black girl and the middle age heavy set lady are just miserable. After today I will order online.when you go to a store and clearly they dislike people and are miserable you lose my business. I realize its hard to get staff to work in this day and age .but if that's what you have to employ then management needs to do something. When you have horrible staff and people clearly are uncomfortable thats BAD MANAGEMENT..ROots you need to do better..The staff are lazy and mean.dont worry I won't shop there ever again .The middle age guy was in green track suit was helping people but he couldn't do it all..lazy and lazier that were on cash need a customer service course.Bye roots .lost another customer. By the reviews im not the only one.
Apr 7th, 2023