Cinema 1 London

Gotta say that Customer Service was not impressive today.. I had a dvd set I bought last week that I did not realize I previously purchased. I checked the receipt and saw that there is 7 day exchange so I grabbed the set and came to the store today.. (40 minutes away for me) Unfortunately the staff was not accommodating, turns out I grabbed the wrong copy of the item so it had a different sticker on it.. The DVD however was exactly the same.. it was still wrapped in the packaging and was the EXACT same upc code that was on the receipt.. Sooooo, instead of the staff doing the right thing and taking care of me..(it was a bloody sticker) they refused my item and I left the store empty handed and flabbergasted at what just happened.. To be clear, your staff let me walk over a $14.99 DVD that I was simply wanting to exchange.. Know what else I walked out with? NOTHING.. I had my wife put the 3 blurays she wanted back on the shelf and we left without spending the $100 we were going to spend in your store today.. Not only that, we won't come back again...EVER. Amazon was happy to take my money and will deliver my blurays right to my door tomorrow... So, you lost todays sales from me and have lost all future sales from me as well..... all over $14.99... Hope it was worth it...DO BETTER!!
May 18th, 2023

Love having a local place with a broad selection of films so I don't need to Amazon when I have a craving. Their prices are also often quite competitive. Gotta support local businesses if we want to keep them, and this one's worth keeping.
Apr 28th, 2023

Always good for nostalgic movies and have a great variety for whatever your feeling.
Apr 16th, 2023

Awesome selection, a little hard to find specific things I was looking for, but with staff's help we eventually found it
Apr 15th, 2023

Mar 23rd, 2023