Aviva Canada Inc

May 6th, 2023

Worst insurance company ever I dont recommend
Mar 4th, 2023

I am sharing so hopefully this doesnt happen to anyone else. I moved back to Ontario from BC and I decided to insure my truck with Aviva insurance company. They gave me a hard time about me wanting full coverage for a 2006 GMC sierra durmax , ( they asked for pictures of the truck to get full coverage). I needed to get insurance quickly because my BC policy was about to expire so I told them I wont take full coverage but I need fire and thief on my policy. I know I asked for fire and thief a few times over during that phone call. Aviva then decided to only but liability on my policy. My truck was taken from work a few months later and when I called Aviva they said I didnt have fire and thief on my policy. I am convinced that Aviva knew that GMC Durmax are very popular trucks in Ontario and a lot of them are stolen and thats why they decided not to put fire and thief on my policy. I do not recommend Aviva. I will never use the company ever again for anything and I will tell everyone I know about my experience with aviva so this doesnt happen to anyone else. Check your policys folks, dont trust them. Also they kept taking payments out my account after the truck was stolen!!! Which they still havent returned. Looking back I wished I would a taken the time to look for a better company before trusting this company. I will be checking reviews before I buy from here on out.
Apr 15th, 2023

So both our car and home insurance have been with Aviva for more than five years. We didnt know Aviva is using Sedgwick to handle the claims. We had a car accident in mid December when travel to NYC, hit black ice, car totaled. Filed claim immediately after the accident. It is a straightforward claim, no injury, no third party involved, just the damage of the car. So it has been almost 3 months now, we havent received anything from the claim. Only two short phone calls from two different agent. Nothing has been done. Nothing has been reimbursed. Our personal items in the car havent shipped to us. No agent contacted us unless we chase. No adjuster gives us the quote. Just dead silence. Every time when we call Aviva, they said its handled by the third party. Theres nothing they could do. Is Aviva insurance a fraud? Are you purposely delaying or not paying us? How could I trust you if something happen to our house? Please pull our files from Sedgwick and resolve it ASAP!
Mar 22nd, 2023

Like many others on here, Aviva does not respond to me, my reputable RV service and repair department, and now not even to our broker who paired us with Aviva. This was my first claim ever and the ins. adjuster sent out by Aviva didn't even get on the roof to address the issue, but instead made an eyeball judgment while leaning on a ladder. Nor did they allow us to send in an independent inspection done by our RV service and repair shop. Not to mention the damage done to our trailer was roughly the same damage the neighboring trailer received, all from a decaying tree in between us. The tree was in such bad shape that the park had it removed before someone personally got hurt by it. Definitely not a very pleasant first experience!
Feb 15th, 2023