Great Lakes Lawn Care Inc.

Positive: Professionalism, Punctuality, Quality Services: Weed control, Grass seeding
May 19th, 2023

Critical: Professionalism, Punctuality Services: Weed control, Grass seeding
May 11th, 2023

Apr 1st, 2023

Sep 16th, 2022

We have been using Great Lakes for approximately two years, this season would be the start of our third. Initially, services were great. Our lawn started to look better, phone calls were answered, regular lawn visits were scheduled and we were happy customers. As of today, we terminated our contract with Great Lakes. The reason why: they were directed to simply knock on our door to make sure our dogs were in the house, so they could access the backyard safely. All of last year there were issues. Customer Service understood the importance of having their technicians knock on our door, notes were made to our file and phone calls were made; the technicians NEVER knocked to ensure their safety. This year, we have two dogs. One is 175 lbs and the other is 120 lbs. I called in the beginning of year to inform that we have a new addition to our family, so for the safety of our dogs and the safety of your technicians, all we ask is that you knock on our front door to ensure the dogs are in the house, so they can safely enter our backyard. The first visit this year consisted of a technician entering our backyard, without notifying us first, and then when he left, he left the gate open without us even knowing. Our dog got out in the neighborhood. Livid, I called Customer Service again. I stressed the importance of having the technicians knock on our door and also informed them that the technician that came on our property, was never allowed to set foot on it again. Great Lakes sent a senior technician to service our lawn the next time. It was perfect. TODAY: Great Lakes has been notified they are no longer servicing our house/lawn as we are terminating our contract with them. The technician entered our backyard without permission. Thankfully, both of our dogs were inside but as explained several times previously, this is not always the case. For something so simple, the technicians cannot follow direction, even when it comes to their own safety. I bet all it would take, would be for my dog to be out once when they entered, maybe then they would understand the importance of knocking on the door first. My advice, DO NOT HIRE IF YOU HAVE DOGS, their safety and the technician's safety is NEVER considered. Services: Lawn pest control, Weed control, Grass seeding
May 22nd, 2023