London Paving & Concrete Ltd

Critical: Professionalism
Jun 30th, 2022

Jun 12th, 2022

Contacted London paving in March to replace my old driveway with concrete, we had Shauna come out and give a quote, she was nice and professional, had the quote quick. I agreed to have it done and waited 3 and half months with very little communication, finally July 8th they contacted me after a month of emails that produced nothing and were coming July 9th to start, 2 days to rip up, frame and pour gravel, first day they were confused what to do, thought they were putting asphalt down not concrete, couldn't understand the quote and said I was severely under quoted, they did the work but framing was poor, lots of gaps and spaces that would have caused problem and they left me with a dug out driveway for 2 weeks with no communication as to when they would finish, I was told this would be a 5 day job. After 2 weeks of waiting I was called an told they needed to remeasure as Shauna had left the company, when I asked when it would be done all I got was we don't know and I don't have an answer. I emailed them yet again to complain and to walk away from this job, after talking to the owner who was rude and constantly talked over me and when I asked to not continue with the work he asked for $2K more to cover his cost, mind you we paid 5K already, that wasn't going to happen so we agreed to end the job, they keep the deposit and that was that. I now have a company that I should have went with first fixing the problems they created and the job will be done in 5 days. I would never recommend London paving to anyone, horrible communication and lack of compassion, I realize Covid is a big problem but calling customers and keeping them in full swing would have solved this a long time ago. Service: Concrete work
Oct 25th, 2021

Sep 4th, 2021

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Asphalt paving & repair
Sep 2nd, 2021