Neighbourhood Legal Services London & Middlesex

Very helpful service. The receptionist was pleasant while completing my intake, and I received a call back within half an hour, the short waiting time for a call genuinely surprised me in a good way. I spoke to Justin about my situation and he was incredibly professional, courteous, and informative. I would absolutely call back again if I needed to.
Mar 23rd, 2023

May 12th, 2021

Completely unhelpful, really thought they wouldve made a difference with all the reviews, the woman seemed to find my issue humorous i think because it sounded like she was giggling..when I was looking for advice in a stressful situation. She said she couldnt help me and didnt really listen to what I was trying to tell her, this was evident when she told me why she couldnt help me and repeated to me what she thought I said... Update* a second issue happened so I called them again hoping it would be different, the second i did they seemed uninterested and put me on hold and interrupted me. I am no longer going to them as I have no faith in their services
Dec 22nd, 2020

Nov 15th, 2020

the service acts like it wants to help you, but they are over-burdened by the needs of the community. unfortunately i was offered help that i didn't rec. instead of getting this help AS promised i was just told they are too busy to care about anyone person and then the help was withdrawn. actually theresa's words were : help withdrawn...done.......i don't see how that is professional at all. i suggested to theresa that if she was overburdened so much by her work - as she described it..which just seems like poor time managment and disorganization....i mean she told she was sending me very important documents at that moment and then didnt?? she also offered to contact my landlord and then withdrew that help too...which ofc was delivered in a rude manner...instead of a professional one......maybe not to take on so much work if she CAN'T DO IT, i would think she probably has this issue in her daily life as well. she then replied rudely and withdrew her offer for help, which i told her since she already offered, she was just now lying to clients. it was really a friendly suggestion on my behalf, because anyone who is in a reasonable state of consciousness would not offer help and then repeated not only not provide it, but then blame everyone else for their lack of follow thru.... it's just normal to give the help you offer, especially when i has to do with families being homeless..and if you are too busy don't OFFER in the first place. talking to her on the phone was hard too, she kept interrupting and talking down to me. i suggest finding a different source for information. unfortunately this service has become like every other free legal service in london. completely useless and painful to deal with. i am in the most stressful situation of my life.
Aug 28th, 2022