SoftMoc

Mar 1st, 2023

Jan 24th, 2023

A thing of the past but customer service is alive, well, and much needed when shoe shopping! They carry tough to find brands, smaller sizes, high quality, including Sorel, recommended by my Physiotherapist, which are harder to find! Lower prices than SportChek, better brands, greater selection, superior customer service. I want to drop money on footwear and other stores ignore me. Not at SoftMoc!! So I bought two instead of one!
Jan 12th, 2023

Jan 5th, 2023

By far the most difficult and condescending assistant manager Ive experienced. Normally would never waste my time with a review but was just shocked at the AGM ignorance. Was told by Masonville location white oaks location had a size of shoes I wanted to buy for my mother. They called but its the holidays so its tough to answer the telephone. When I arrived kaitlyn the AGM was clearly irritated but its the holiday shopping,its probably been long day. I asked if the shoes were available, she responded let me check, they werent I said I oh are you sure I just came from the other location, they instructed us to come here she responds ignorantly Cant you see we are busy and rolls her eyes I replied yes of course I understand I was just told they were here you dont need to speak to me like that. She continued to be rude to the point my husband asked her if she could please calm down we simply came to get a pair of shoes, she began shaking and looked as if she was going to cry and told us if we didnt leave we would be escorted out. We left quietly and her coworker was snickering short dark haired student Im a business owner completely shocked that a person of management would conduct themselves like this over a simply inquiry over a pair of shoes. Its the holidays its expected to be busy but unfortunately this was completely uncalled for. I would never allow my employees to represent a brand behaving in this manor. By far worst experience in any retail chain Ive ever experienced. Highly recommend owners review the footage.
Dec 9th, 2022