Making Waves Swim School

I am writing to express my dissatisfaction and frustration regarding the recent incident involving my sons swimming pool registration. I registered for a spot at your swimming pool, but I was shocked to discover that my sons spot had been given to someone else without any notification or explanation. However, when I arrived at the swimming pool I was informed by the pool staff that my sons spot had been given to another individual. This came as a complete surprise and disappointment to me, as my sons had been looking forward to enjoying the facilities and activities at your pool during the summer. Im not recommended this swimming pool because of the above reason.
May 13th, 2023

Went here a few years back to learn and break some bad habits from learning on YouTube videos. Very friendly instructors. Fast forward, Ive been taking my kids here for a few years now. Its obviously more expensive than the community centre classes but you get 1 instructor for every 3 kids. Only downside is thst there is no deep end.
Apr 17th, 2023

I've signed my daughter up for the Spring Session in the level she was supposed to be signed up for and when they sent me the information they changed the Session I signed her up for and put her in a Session that she's been in for two years already (this is the 3rd year). I asked why she was is that Session and that I want her in the Session I signed her up for. They said that Session wasn't available anymore and that's why they put her in the Session they put her in. I wasn't notified and they just put her in that Session. Not happy about this and I won't refer anybody. I won't be signing her up again at Making Waves after this Session.
Mar 22nd, 2023

While my son loves his swimming class at making makes swim school in maple, Vaughan. We feel that the quality of instructors have done down over the past several months. A few observations - 1)While the head coach and supervisors are great the instructors have been giving my and my wife the same feedback about our son for the last 3-4 months. My question is if hr is not improving why is he at your school?? 2) they put my son in a higher level and then put him back to a lower level - we did not really understand why that happened - it is discouraging for parents and our children to learn that we are going back after spending so much time and money 3) My wife is a swimmer and shes given some feedback to the coaches to help our child be more aggressive in the water( for eg if he does not put his head in the coaches simply dont try - then what are we paying for?) best part is that this is the same for the last 3/4 months and we dont see any improvement at all. Overall, we are super happy with the facility and the staff but coaching needs a bit of a refresh
Feb 26th, 2023

Absolutely love this location! All of the instructors are amazing patient teachers.
Jan 28th, 2023