Allstate Canada

run from them, terrible customer service
Sep 24th, 2024

May 21st, 2023

Worst company ever ! Run from all state . This insurance company is a big scam . I got into a car accident and reported i did everything on my end..NO ONE ever contacted me back ! I've left several emails ,phone messages nothing ! My rental fees were up and my car was no where close to being fix as no one got in contact with repair shop where my car is ! Complete disaster... I would rate this place a -10 if I could . They don't care about their customers! IM HIGHLY UPSET AND NEED TO SPEAK WITH SOMEONE IN HIGHER POWER!!!!!@@
Apr 23rd, 2023

I reported an accident in December 2022. In a few days it will be 3 months and my vehicle has not been fixed and even the liability has not been determined. My vehicle was moved from a tow yard to a total loss yard without my knowledge and without my consent. I didnt know until weeks after I called and asked for an update on my claim. The company keeps delaying the claim and the agents never live up to what they tell you. They will tell you that they will follow up with you but for weeks they would disappear. My claim was transferred from one person to another to another and they have all delayed my claim so much and they dont even take the responsibility of causing the delay and own up to the distress they cause you. The agents give zero information to you and zero advise about how you should act or what you should do or what will happen to your claim. 5 different agents will tell you 5 different things regarding the same issue and you are left in the dark. If I knew allstate is such a terrible insurance company I would never have taken their policy. nobody answers you or gives you any information which is your right to know since its your vehicle. The agents give you excuse that they are short staff and that so many agents are away due to Covid. I am stressed enough to know that. The agents have zero training in customer service. UPDATE as of April 2: NO RESPONSE AT ALL. There is no point writing a review because they are so used to seeing the same issues reported through these reviews, that they do not care at all. I thought Google review is very impactful, unfortunately, not with this company.
Apr 14th, 2023

I wanted to share my very pleasant experience with Jennifer Olson, Senior Property Field Claims Specialist. I cannot begin to describe my gratitude towards her professionalism and care in handling my claim. Truly distinguished among other claims specialists, Im very grateful to have had closed my claim with Jennifer as she demonstrated her diligence by her prompt, thoughtful, and useful replies.
Apr 8th, 2023