Lee Kevin Dr

(Translated by Google) The doctors and nurses are very good, but getting the front desk to answer the phone is harder than winning the lottery. Why hasn't it changed for so many years (Original)
Apr 16th, 2023

Put phone on hold more than 1 hours.
Mar 31st, 2023

Dr. Lee's service is really good, and the nurse sister is also very good. But today I met a new receptionist that made me very angry. I tried calling for two days and no one answered, so today I came in to see for myself, and when I met this old woman, I asked her I wanted to schedule an appointment for my child, and her attitude was arrogant and rude, saying that you have to call to schedule an appointment, even if I were to make an appointment with her face to face right now. So I stood in front of her and called her, and you can imagine how ridiculous that was. After letting that happen she purposely stalled and after I waited for her for fifteen minutes, used the phone to make a face to face appointment with me and then gave me a time almost a month later. If you can read this message, Dr. Lee, I strongly suggest that you fire such a receptionist. Such a person will affect your reputation.
Mar 27th, 2023

First off DR Lee is an amazing doctor. Im only giving 1 star because I dont get whats the point of them having a phone service they never answer. 1 time they had me on hold for 2 hours I had an appointment and had to wait in the car with a 7 month old we booked our appointment months in advance yet they still made me wait in the car for almost 2 hours with my baby so I decided to call while waiting in the car I go so frustrated being on hold for so long (just called to see how much longer was the wait )so I went in and stood at the reception still on hold on my phone. She now says how can I help you Im like look at your phone you have me on hold for 2 hours and she wasnt busy just sitting there. So they just dont answer on purpose Beyond ridiculous!
Dec 29th, 2022

very nice, very professional team! just never pick up the phone.
Dec 21st, 2022