BMO

schedule saids open at 9am. But they are not opening on time, and I have been waiting for over 10min
Dec 2nd, 2022

Who ever she was, she put the mANaGER in manager I will have to edit this review once I have confirmed the mangers name who behaved in a very DISRESPECTFUL and UN PROFESSIONAL way. The business card I have has two names (very similar) with different titles on each side of the card. Once I CONFIRM the name and position I will post a picture of her card and edit my review This review is solely a reflection of the managers lack of customer care and business sense. The front line clerks are both personable, professional and cheerful. We drive out of our way to see the staff and have made several friends. However now our 30 year relationship with BMO is NO MORE. Were at a stage in our lives where our relationship should have gotten stronger as you helped guid us into retirement. We drive out of our way to come to this branch ( Hwy 7 / McCowan ) as weve made friend with a lot of the staff and will miss them We needed two bank drafts $10,000. and $30,000. each with a $7.50 service charge. My wife asked that one of the two charges shouldve been waived and the manager declined us the courtesy. My wife asked her to check our balance as we were leaving $700,000. ( Ya, thats NOT a typo ) in BMO and needed help with investing it. She confirmed our balance and our intent but declined us the courtesy again. We wonder if the manager would have responded differently if my wife didnt look like a TEENAGER or wasnt a woman of COLOUR, or a different CULTURE. She spoke AT and DOWN to my wife. With other customers listening it was DEMEANING The end result was instead of investing $700,000. with BMO we pulled it OUTIts sitting in our Tangerine account and next week when we have time well invest it PS. I WILL UPDATE THIS REVIEW AFTER I CONFIRM THE mANaGERs NAME. It does make me wonder, if she can treat my wife like that and let 3/4 million dollars walk out how does she treat her staff
May 20th, 2022