Hub Climbing Markham

May 24th, 2023

It was a great place to visit but lots of them r real hard to climb and to be honest it hurts when u climb a lot
May 20th, 2023

Shady business practices. Serious deterioration of climb quality. My family use to climb here. We had memberships. My wife had to cancel her membership and my childs membership. This happened pre-Covid. I continued my membership, but also eventually cancelled it. The other day, which would be YEARS later, my wife saw a charge on her credit card. They claimed she owed the freeze fee for a frozen membership, but she cancelled it. Her credit card, that was expired, was magically updated by someone other than my wife, and was charged the fee. They have not been helpful with resolving this matter. There was communication once and have not responded to my wife since. Part 2: They use to have great climbs of varying difficulty. Now, theyre climbs are ridiculous with unnecessary pieces and pieces that just plain simply get in the way. The more difficult the climb, the more ridiculous it is. Setters should climb theyre climbs. This is very rarely the case. Update: Since this is the only way you respond, lets have an open conversation on this platform. To say you couldnt get in contact with either my wife or I is a lie. There was email correspondence on Tues May 16. She posted a photo of the email as proof on her review, which has since been removed. Weve already contacted Google to verify why, but I assume it is due to the confidentiality clause in your emails. The screenshot she posted shows she was informed that management would be in touch with her, which never happened. As per your claim of attempting to call, why not email if the calls were not going through? Afraid of documenting the conversation? I find it interesting that negative reviews is the only way to get your attention. We know that the membership was canceled. She was charged one month after the freeze payment started up again. She accepted that charge because she acknowledges that she missed the deadline to switch from frozen to canceled. She got in touch with the hub to ensure that the membership was terminated, and she was no longer billed for it after that. I had also been back to climb under a day pass several times, with zero mention of an outstanding balance on my wifes account. Notifying your customers of outstanding balances is pretty important, especially when it is a frozen membership balance. So imagine my shock to see a charge of 16 months all at once. I will be disputing this fraudulent charge with my credit card company as you had no right to steal my money. Your lack of organization is not our responsibility. I will also be filing a complaint with the Better Business Bureau. What was done and how it was handled is nothing short of deceitful and unprofessional. EVERY PERSON WHO HAS A CARD ON FILE WITH YOU SHOULD BE VERY WORRIED.
May 19th, 2023

Overall good experience! However the pad is a bit hard, so I am afraid of jumping off after finished.
May 15th, 2023

Not enough bathrooms but everything else is good but it's under construction so it's understandable
May 15th, 2023