Ventmere Ltd.

(Translated by Google) considering all the bad experiences, i suggest buying somewhere other than on ventmere (edifier canada) but rather from another store that offers better customer service. for example if you buy from amazon, you will have no problem returning it in the event of a problem normally. (Original) en considerant toutes les mauvaises experiences , je suggere d acheter ailleur que sur ventmere (edifier canada) mais plutot d un autre magasin qui offre un meilleur service a la clientele. par exemple si vous achetez d amazon ,vous n aurez pas de probleme a le retourner en cas de probleme normalement.
May 21st, 2022

This has got to be the worse company to use to buy a item. I ordered a $205.00 juicer on 1/19/2022. Today is 2/17/2022, and I still do not have my juicer. The company promised me a refund and I have yet to receive my refund or juicer. This company is a rip off. DO NOT GET RIPPED OFF BY THIS COMPANY!!!!
Oct 6th, 2021

Jan 17th, 2020

They don t answer. Shame
Dec 19th, 2019

Awful, awful experience with them via Edifier Canada. Non-existent customer service. I have a product that needs returning and on their website, it says to Send the return back to the Returns Centre Address listed on Shipping Confirmation Email. So, I check my shipping confirmation email and there is no returns address. No problem, Ill just send an email. The next day I get a response telling me they will get back to me within one business day and they provided a ticket number. A few business days pass and I hear nothing, so I email them back asking for an update. Two days after my second email, I get a response basically saying sorry for the delay, its possible our agents are taking longer than usual. No answer, no ETA on when I might have an answer. Keep in mind, all I need is an address to send a return so I leave it another 4 or 5 days and still nothing. I send another emailnothing. Another 4 or 5 days I send another emailnothing. At this point Im nearing the end of the returns window and I literally have no way to send the item back, so I send a message to this Facebook page. What do I get back? Thank you for contacting us, we have received your inquiry and will get back to you within one business day. Heres a new ticket number while were at it. They didnt even read it, and now Im two weeks into this mess with TWO support tickets in and still no returns address. This might be the worst customer service Ive ever experienced. You cant even call it customer service just the runaround. Edifier products are great for the price, but good god is their customer service non-existent. If Im Edifier, Id pull the plug on Ventmere (who manages Edifier Canada) ASAP. This is the kind of stuff that destroys brands.
Apr 24th, 2020