Markham Family Health Team

doctors 10/10 admin staff 0/10several issues: - hours are very inaccurate on this google maps website. - the staff at the reception desk are very unprofessional. - the voicemail system is extensive and takes so much time to listen to. - the doctors gave always been decent to me here. - but the administration and operations of the desk always seem angry, condescending, flustered and curt with no sense of customer service or courtesy. there really needs to be a customer service specialist to help train the front office staff on how to appreciate customers to speak to them graciously and kindly, and to revamp their voicemail system.
Apr 15th, 2023

Apr 2nd, 2023

Disappointed after 16 yrs a patient. Stuck. Best to seek another clinic. Front line staff ( the few they hire) can be brisk- rude. Poorly informed. These gate keepers make your life miserable. Can have 20 min Long phone waits. Clinic has no tracking to keep you up updated on basic available tests, no follow up after emergency visit. Prefer phone appointments, must book on line. Drs May all be good but should pay attention to who really is running their clinic! Feel I have been left to fend for myself. See no plus in staying with this clinic.
Sep 23rd, 2022

Apr 15th, 2022

Top notch clinic and care by doctors in this team, for our family and my parents. Have not had issues with admin or front desk. Smooth operations and efficiency. They have saved the people in our extended family in what was discovered as critical issues several times over the years. Yes, have to book far ahead, however, their urgent care hours for patients of the clinic is excellent backup for immediate needs - it is is a doctor or practitioner in same clinic who sees you, meaning your doctor will get the notes and test results. We are very fortunate to have access to this clinic. When there is a longer wait time (and it really has not been very long in our experience), I try to think of it this way - this slight inconvenience in my day can be life saving for another patient and one day, it could be me the staff are trying to save. I trust the staff and team are prioritizing the needs of all. Thank you MFHT.
Nov 1st, 2022