Ameta International Co., Ltd.

Always easy to work with
May 24th, 2023

Absolutely rude and unreliable technical support. Please train you staff specifically Joe to learn how to give customer service. absolutely rude! Please train your staff!
May 24th, 2023

May 17th, 2023

Apr 28th, 2023

[Note: Ameta is the Canadian distributor for Dahua which was blacklisted in the USA in 2021 over security concerns.] My experience with Ameta is : I bought security cameras and a network video recorder (NVR) from Ameta in late 2017 through an installer. The equipment worked fine, but after some time I noticed the firmware on the NVR was out of date. I reached out to Ameta for a link to the firmware downloads and the correct firmware update sequence. Ameta insisted that they could only deal with my installer, not with me. Not nice, but whatever. I contacted my installer. They came over and found the upgrade given to them by Ameta in anticipation of their service call didn't work. They phoned Ameta. I listened in on the installer's speaker phone to this conversation: Ameta: "That machine is too old We don't have the firmware upgrades." Installer: "We installed it five years ago." Ameta: "We don't have the upgrade." Installer: "What do I tell the customer?" Ameta: "Tell him to buy a new machine." What a waste of time.
Apr 19th, 2023