Cheema & Co

My grandson was a patient here. The allergist himself was fine and the lab technician was patient and kind. However, the front desk customer service is truly appalling! The staff are hostile, rude, quick to anger and even raise their voices at patients.
May 22nd, 2023

The actual doctor, Dr Cheema, is very good at what he does. Hes professional, thorough and so polite. Unfortunately, the staff at the front desk is rather rude. They have no problem raising their voices at patients. Wish Dr Cheema had a better support team! Will think twice before coming back.
Feb 12th, 2023

The staff here are unbelievably rude. Zero compassion and understanding. Poor phone etiquette.
Feb 8th, 2023

Dr Cheema is a very nice, pleasant doctor that will listen to your concerns to a degree. I felt he did thorough testing and was open to different requests I had with brand names etc. His nurse - apologies as I forget her name is always wonderful. I enjoy our time together every single time. 5 stars for sure. The worst part is reception. I feel like Im always inconveniencing them by calling to book an appointment. They hang up without even saying goodbye and are so curt - it honestly gives me anxiety knowing I need to call. I wont be back because I dont need to have that kind of bs in my life. Its been over 10 years and I continued to subject myself to it as I like the medical team but its not worth it anymore. Theyre rude in person too. The reviews arent lying. Dr. Cheema should clean the front house and start fresh there. Theyre damaging his practice unfortunately.
May 9th, 2023

The doctor is good. The receptionists are incredibly rude. I came in today, but forgot my mask. They told me that they charge $1 for masks lol. The receptionist told me that I can either go to my car and bring my own mask or I can pay $1 for a mask. I asked her what would happen if I refused. Would she cancel my appointment? She did not respond. Just to be clear, I have NO PROBLEM with wearing a mask. I have a problem with a health clinic whose services are covered by OHIP charging patients for a mask. They then gave me a mask to wear (free of charge) without sanitizing their hands and rudely shook their heads at me because I was upset about their stupid policy. When I asked why an OHIP-covered clinic charges for masks, another lady who works here rudely told me that OHIP doesnt cover masks. Completely ridiculous. I will ask my doctor to refer me to another clinic! I would avoid this place unless you want to be judged and berated by rude staff members because you wont follow their irrational policies
Jan 28th, 2023