RBC Royal Bank

I'm really disappointed that I was waiting for my appointment for almost 30 minutes and no one called me.
Mar 25th, 2023

Very helpful staff and the Manager. Manager is always on the floor to help the customers and staff
Mar 8th, 2023

I visited the branch on Saturday (18 Mar) morning and was served by a pleasant young lady in a hijab, named Shameen ( excuse me if the name is incorrect). She looked in to my issue, and briefly asked her colleague how this should be done, and the colleague very quickly said that they cannot process the request in the branch and that the customer should call instead. However , Shameen did not take that advise and checked with her Manager Three times, no less, to make sure that my request was processed to completion and to my satisfaction. I would like to commend this young lady on her exemplary customer service. Thank You!!!
Feb 27th, 2023

Expect to wait +10 minutes for each person in front of you. No urgency whatsoever from the tellers. Only two tellers working so if theres two people in front of you - expect to wait 20+ minutes. Horrible.
Dec 25th, 2022

So let's start off with RBC offering me a credit card. I needed a travel card work lounge access and went to pick up my card at the Bronte location. I was told by 2 different branch employees that the card had lounge access. 1 month later I try to get into the lounge and if course it doesn't have access. Poorly trained staff not knowing their own products but I still keep the card. 2 weeks later I go to the location at Heartland. I tell them I want to close off my car loan with Tesla. They give me a total of 7k and change, I pay it and leave. One week later RBC is bombing my phone demanding payment. I received I'vup to 3 calls a day Saying I owe money. Letters in the mail with different amounts owing. Still harassing phone calls continue and I go back to the Bronte location and try to clear up this missed payments and why i had 3 letters with 2 different amounts owing. Letters from the Heartland branch was more then the letters from RBC corporate. Surprisingly, the highly trained and knowledgeable staff could not figure out and went to talk to branch manager Sherril Wright. She storms out of her office, tells at me Saying I missed a payment without even hearing the back story and storms back into her office. A very seagull like management technique, Flys away from the nest, craps on everyone and everything, then flies back to the nest. Needless to say, I just pay the fee, cleared up my balance on my credit card and canceled it on January 11th. Today February 28th, just received a letter saying I owe $11.29 to for a charge on the 18th. 7 days after I canceled thecard. RBC DO BETTER, BE BETTER! Ridiculous.
Mar 9th, 2023