RBC Royal Bank

I would suggest picking a different branch (or bank altogether). Hameed stood me at the counter for some 20 min only to tell me to come back and make an appointment. Cut me off when I tried to ask a general question about the fees on one of their accounts and told me to ask it next week in my appointment. I work at another financial institution and witnessing this kind of service is appalling. They are in serious need of customer service and soft skills training.
May 18th, 2023

Had a perfect experience thanks to Gauri and the manager! They went out of there way to help make sure my issues were resolved.
May 4th, 2023

This is the first time I am writing a review for any bank. I visited this branch on 13th of March to make couple of in person transaction. Teller Ms Avery Williams was very helpful and friendly and provided her services in a prompt and efficient manner. I was very delighted and satisfied after my visit. Thank you Ms Williams.
Mar 18th, 2023

A location of convenience, yet can get very busy even during the weekdays. Ive had no negative experiences with the tellers not the advisers here; the one flaw I could mention is them having not much tellers available (2-3 people), which leads to long wait times.
Feb 26th, 2023

I'm not trying to be rude but I'm not sure why you have a deaf person attending to customers. She does not hear nor understand anything. I went to this location yesterday morning and explained myself several times and she made little statements that she gets it or she now gets it, only for her to bring out her laptop out to where I was standing for me to speak into because she actually didn't get a thing. I did just that, asking her if she now understands or is clear and at times she would say "I'm trying to" or remind you that she is deaf. Long story short, after 20 minutes of explaining/repeating myself a gazillion times (I was really close to leaving and going to the other location I had planned to go to and had gone before ...only went to this one because it was a bit closer, and I didn't want to be rude by walking away), she had to call someone for help. I really don't think you should be wasting people's time having a deaf person who doesn't hear attend to customers. Besides that, it seems she really didn't understand the job either. If you go here, ask to speak to another teller because this person doesn't hear nor understand a thing. I would give 0 stars if I could.
Mar 23rd, 2023