Ivy Castle Restaurant by Renaissance the Creek

Bestest
Feb 23rd, 2023

Mar 29th, 2022

Jan 18th, 2022

Terrible experience! Had reservations and still waited for an hour in the lobby with no one to great us then waited another hour before our order was taken. After almost 2 and a half hours the food was not good at all and several drinks that we ordered were sold out. They were very disorganized.
Jan 10th, 2022

This place is now called The Flames Castle. I wish I could give negative stars, as this is the worst Portuguese restaurant my family has ever been to. It kills me that this place is Portuguese because as a Portuguese person myself, this is not a quality restaurant. My family made reservations for last Saturday and it took forever to even receive a glass of water and our drinks. I ordered a mojito and that didnt even come until 3.5 hours later. Only 1 out of 7 of us got the right dish, and that was the seafood platter. The rest of us were missing complete sides, or got the whole order wrong. 3 of us got served 30 minutes before the rest of the members of our party, and they had to stare at us while we ate before the food got cold. I had to remind the server about my mojito, and it still didnt come by the time I was done my meal. I understand that this is not the servers fault, he was very apologetic and nice. We then asked for a dessert menu and espressos and this took over 45 minutes. By this time we were 3.5 hours past our reservation time and we just asked for the bill to get out as quick as we could. Also, we paid full price for the worst service I have ever seen. The server knew about all of these issues with missing sides, wrong meals, missing drinks, no refills on drinks, the servers never came to ask if we needed anything else we all got 1 drink and that was it for the whole night. This place should be ashamed.
Mar 21st, 2022