Nino D'Arena Salon & Spa

I came in at 4pm and asked if they would cut my 2 year olds hair. After confirming that they can and scheduling my appointment for 5 pm an hour later, I show up for my appointment to just be turned away by the stylist.. who did not feel comfortable cutting my daughters hair. No attempts were made to even try. They wasted our time with no apology or any type of customer service. Do not support this business. Super unprofessional.
May 4th, 2023

Firstly, this is not a hijab-friendly place, even though they claim to have a private room in the back. I called ahead and asked. The door to the back is glass and men do walk by and look in. Their back room was literally a chair dragged into a random spaceno mirror. Even though I called ahead to ask, the hairstylist was abrasive and clearly annoyed when I requested a cut in a space without men present. I mentioned the haircut I wanted and the hairstylist (Sofia) said to me that would look ugly. So strangely unprofessional. I was very clear with my instructions on how I wanted my hair to be cut, and it was very simple but she didnt want to cut it too short. I only noticed when I washed my hair the next day that the cut was really not what I asked for. Im sorry, but its not worth $100 to be treated this way, and not even be satisfied with a cut at the end. Please reevaluate your customer service. Service: Blowdry
Apr 30th, 2023

Its unfortunate the staff at this location specifically Nada ruin the experience for customers and overall representation of the salon. This employee was very ill mannered, and incapable of utilizing any sort of customer service skills. Due to my experience with this staff member I will not be a continuing client. There are tons of salons in Mississauga that would be happy to gain business, do yourself a favour and go elsewhere. Services: Hairstyling, Hair coloring, Hair highlighting
Apr 2nd, 2023

Horrible and traumatizing experience at this salon. The staff is very inexperienced and not experienced with the skin of people of color - which in this day and age is ridiculous in mississauga. They burned the top layer of my wifes arm in a patch test with maximum intensity. They left permanent scarring and offered no solution or apology and instead blamed my wife for not being prepared (no preparation advice was ever given). Any complaints left with management/owners have been ignored. I am extremely dissatisfied with this business and considering legal counsel. Would not recommend to anyone. Service: Laser hair removal
Mar 26th, 2023

Mar 24th, 2023