Roots

I trued to return an item they team was really rude and not helpful highly dont recommend this location!
Mar 20th, 2023

Lovely store and as always love Roots quality the staff very friendly!
Mar 8th, 2023

Went to return some items purchased from another Roots outlet. They refused to refund and forced to exchange. This is the worst Roots store out of all I visited.
Dec 23rd, 2022

went to this roots location recently with my family. The vibes here are so negative. My 2 year old niece was with me and she was running around, made a little mess, for which I apologized. The staff working there kept eyeing each other, made us feel so uncomfortable. My sister was looking for a size to send it overseas, she pulled the bigger size from underneath the pile, the staff member came rushing and said mam can you not. They were worried that she messed up the pile and they have to do their job to tidy it up. I worked in retail customer service for more than 5 years, never have i ever made customer feel this way. The staff was so insensitive towards the toddler, they kept on looking at us and whispering something. Its one thing you dont care about customer service, but what about basic respect and humanity? Never coming back to this location again
May 14th, 2023

The fitting room staff was horribly unhelpful. I asked if she could check if theres a small and she kept telling me whats on the floor is all they have. I didn't know I would need a small and not a meduim so I only looked for medium. Then she spent some time telling my that the medium fit me fine. After convincing her that there might be a small and that I want to try a size down she begrudgingly went to check. The small fit me better. Then I waited 20mins as the next person in line when there were 4 cashiers because one couple at one cash registers (out of 4 that were being used) was not understanding the return policy, which for some reason had all cashiers involved? Horrible experience. Only one individual was helpful out of the 6 i interacted with. Brutal, go to a different place.
Jan 23rd, 2023