Stephenson's Rental Services - CORPORATE HEAD OFFICE

Apr 3rd, 2023

I went to the location on eastern ave in Toronto. Brutal customer service here. Three fellows at the desk and all three made me feel like I had really inconvenienced them for wanting to rent a machine. All three were on their phones when I arrived and didnt look up until I said hello ?? Anybody feel like helping me ? The one fellow( Alex) who decided to help lost his temper and was very angry with someone in the back for mis labeling the machine that was brought out for rental. ?? Wow, right in front of customer. Same poor service when I did the return. I brought my tool back full of fuel but was charged $10 for re fuelling. I asked what the cost was for a month and was told I dont know. Look at your invoice. Yeah I got my job done and got the machine I needed but wow. Lots of attitude at this location. These guys need a wake up call.
Jul 21st, 2022

Jun 14th, 2022

Worked there for almost 20 yrs. Great company. Have had 2 major surgeries and they're still taking care that I have a job. Thank you Stephensons. Guy, Wayne, Marco, Russell.
Jun 1st, 2022

Apr 25th, 2022