Marriott Offices

Mar 29th, 2023

I booked a room in Niagara Falls for tonight. Because there was a view of the Falls, the p[rice was exorbitant ($311 USD). The people I was bringing to the Falls were due to arrive from the UK today and we were heading to the Falls. The flight was delayed and I called to change the reservation. they said the price to change would be $389 USD! How could the change fee be more than the original price of the room? Last time I book in a Marriott EVER!!! Only giving one star because it won't let me post with none.
Aug 3rd, 2022

Customer service is nice but they are not very helpful when you really need help ....they also gave me the wrong information which could cost me my elite status :(
Jun 9th, 2022

This company location out of Belleville, Ontario would not accomidate a family of 9 after accommodating the estimate of $23,000.00 for 3 months for 2 attached rooms, not sure if it's due to our aboriginal background, all was fine until personal information became disclosed. We were all set to go had all details in explanation of our family size, needs and time needed, they gave an estimate and said we could obtain. Called back later to provide booking, they asked a few more questions and all of a sudden the manager said we didn't fit the need of the hotels bookings as they were seeking to not have their guests disturber by our family size. All that was disclosed past the initial contact for obtaining was our heritage, the sales team expressed their change of mind came from the managers past experience in another hotel with a large family. Family friendly it states, so I would kindly ask where this stereo type falls, family size or ethnic background?
Mar 26th, 2022

Didn't answer emails and didn't call back
Sep 25th, 2021