Kia Canada Corporate Head Office

They send me a promotion and say you are not qualified
May 18th, 2023

Kia the worst company in this business. It does not support customer, my car is in Plaza kia Richmond Hill dealership since 2 weeks ago for transmission issue and Kia canada has not approved it yet. It is 2022 Rio and has been driven 27000 km. Kia Canada does not give me any answer and doesnt pay for rental car too. I have sent email to customer service 2 times, but they did not answer. I am paying my loan and insurance for a car is parked in a dealership.
May 14th, 2023

I am really disappointed with their customer service and product. I was dealing with London Kia on Wharncliffe Rd S. The service team is absolutely terrible. There is no sense of urgency, they were giving me the runaround and their customer service skills are nonexistent. I will never purchase another Kia ever again.
May 10th, 2023

My 2022 soul ev is a lemon. Motor and transmission got replaced. Blower motor and a/c died within 30k. All under warranty but still VERY annoying. Kia connect app is trash and won't start the climate anymore. Customer service is useless about it and if nobody fixes it in the next weeks I will take legal action. Oh and don't get me started on the useless Kia finance website and their awful customer service. This was my first Kia/Hyundai and my last and I'm not afraid of telling people about it.
May 7th, 2023

I own a 2016 KIA Sportage. I got a check engine light and my car engine died on me. I took it to the Guelph Kia where I bought it from to get service. They said they will run the diagnostic test. It's been 3 weeks. I went to the dealership and spoke to a service technician, he told me that I was covered under warranty and I would be able to get a refurbished engine that has 300,000 kms. I called back Guelph Kia and asked about the fix and when I will be able to get my car. The lady at the service desk told me that my car engine is no longer covered under warranty and that another diagnostic will be done to find out why the engine failed. Till then there is nothing that can be done and I will have to pay for a replacement due to the fact that it was not under the recall protocol. I had two people tell me two different things about my car. Now I'm out of options. I'm disappointed in their professionalism and their lack of communication. I had to call them to find out answers as to why and what's going on. It's been 3 weeks and I am still at a lost. This type of service needs to change its not fair and I know this would happen to any and anybody Worst case scenario for anyone owning a car.
May 1st, 2023