Absolute Towers Dental Centre

They charged my credit card wrongly for something that is supposed to billed to my insurance. When I reported it, I was told that they will refund it once they get the claim from my insurance. Fast forward to 6 weeks after they got my insurance claim, still nothing. Not sure why its taking so long to process a refund. When I called the Reception, I was rudely informed that she couldnt even see any payment made on my end and to just call the next day to speak with the one in charged. She could have at least offered to get their staff get back to me instead since they are the one at fault. Also, on a couple of occasions, they had to cancel and reschedule my appointments on the same day because dentist couldnt make it BUT gave me a rant when I cancelled a day prior my appointment due to work saying that it was too last minute. Apparently, they can make changes with my appointment any time they want and I cant.
May 1st, 2023

These folks are are the cream of the insurance hungry crop. We were new in Canada, expecting to get guidance from our dental professionals. For some reason I got three xrays taken, while my wife only got one. They tried to impose an xray on our four year old to which we refused. After the xrays were taken for my wife and myself, they pushed us for scaling, and teeth cleaning etc, and even recommended my wife get braces (she doesnt need braces). Anyhows, over the next few weeks we did what they asked us to. Got scaling done. Got cleaning done. They billed my work insurance the absolute max. Then came a day when they told us that we needed to treat my wife and my cavities. My wife went in first, and they started screaming "root canal!!", and asked me if it was okay to treat her for a root canal (as I was the primary insurance holder). I said yes, of course! Well.. They did a rootcanal in 30 minutes. They rushed, they poked, prodded and did a sorrid job without explaining a word of it to my wife through the whole procedure. When It came time for me to pay for my cavity treatments and my wifes rootcanal, we were told our insurance had been maxed out and I would have to pay out of pocket. They said my wife still needed a crown which would cost another 1900$ with the additional cavities that had still not been treated for her. Having paid for all this out of pocket, I asked them why they didnt inform us about our cavities after they had taken our xrays (because after all, an average person wont know how to locate a cavity in their xrays. A dentist would). They hummed, and hawed, and said a manager will contact me. a month went by, and they tried to set me up for another appointment to treat my remaining two cavities. I asked them again about how we maxed out on our insurance on the most generic treatments, while all this time we should have been pushed for treating our cavities and a potential rootcanal instead of setting appointments with them on their recommendations on the most frivolous things like scaling etc. They again hummed and hawed and mentioned a manager would contact me. Well, its been a month and a half, and nothing. I am in the process of finding another dentist, and am excited to get more public interest in the going ons behind closed doors with dentists who toe the line while staying within legislation while finding loopholes to exploit vulnerable patients who are dependant on the expertise and guidance of the dentist to help them achieve stable dental health. Word of advice? Find someone who cares about your dental health rather than what type of work insurance you have.
Apr 5th, 2023

Oct 17th, 2022

Poor booking system.They definitely need improve front desk.Never know which staff or doctor you will get.When I need to see doctor urgently they didn 't have any appointment for me.Had few times srew ups with billings to my insurance.
Oct 7th, 2022

Made an appointment as a new client for a cleaning & checkup. I asked for a weekend appointment as I work full time during the weekdays. They happily obliged and offered an afternoon weekend appointment which was perfect for my schedule. They even texted me twice after I booked my appointment to confirm it. Flash forward a week ahead to the day of my appointment. They called me several hours before the appointment to ask me if I could come in a couple hours earlier as the doctor wanted to wrap up earlier since it was the weekend. I told them I couldnt as I was out of the city but would happily make it in time for my appointment as planned. They called me again 30-40 mins prior to my appointment asking me if I can once again come in early otherwise they would have to reschedule. I was just soured after this experience. Im a new client and this was my first impression of them. I get it, nobody wants to work extra hours on the weekend and would rather wrap up early and enjoy the rest of their day. But why offer me a weekend appointment at a time of your choosing when you cant even hold up to it? Anybody can take a reservation but not anybody can actually hold it. This organization imo doesnt know how to hold reservations. I bet if I attempted to cancel or reschedule as a patient within less than 24 hours, they woulda slapped me with the classic less than x amount of time cancellation policy and now you owe us x amount of dollars. Double standard. If you cant respect my time and our appointment and try to cancel or reschedule within literally a few hours prior, then Ill take my business elsewhere. Thanks for nothing!
Sep 20th, 2022