La-Z-Boy Home Furnishings & Décor

The buying experience was fine but the delivery of sofas was ridiculous. The sofas were not covered with any protection and it was raining that day. There was other furniture piled on our sofas in the truck and there was one foot torn off. The delivery guys were really rough handelling them. The sofas were supposed to be new not floor models but there was no protection on them so I wonder if they were really new. Now it's six months later and the sofas have lost alot of support in the spring and cushions. Customer service has been contacted and they are trying to remedy the issue so we will see what happens next.
Dec 26th, 2022

Customer service is such a disappointment. The lack of communication (amongst the staff and with the customer) after the sale is awful, like they don't even care. They spend more $$$ hiring people to hold promotion signs on the street, than taking care of their customers.
Oct 31st, 2022

Lazboy Review of Oakville store We were looking for family room and living room furniture and wanted a better quality than most retail stores, so we looked into Lazboy and were happy with their selection. We bought our furniture (2 couches, 2 end tables, a coffee table, plus two recliner chairs) last April and were told our products would be delivered in September. This was not a problem as we were told of the delay and accepted these conditions. The experience at the store was very good, our salesperson was very accommodating and helped us with our purchase. When we received the couches in September, there were numerous stains on them which contradicted the attached pre-delivery inspection checklist stating they were free from visible damage or defect. What we later learned is that Lazboy receives their furniture wrapped, unwraps it for inspection and then sends it to the customer without wrapping them again. So, your couches get delivered to you with stains and need to be cleaned. Imagine paying thousands of dollars for a new product only to have to get the dirt, oil, ink, marker and blood (yes, that is what the cleaner told us he found) scheduled to be cleaned. Getting past that, we still had to wait for the recliner chairs. One was received in perfect condition, the other one was delivered with a large gouge through the wooden leg. We immediately contacted the Customer Care department. Lazboy said they do not replace the furniture by their policy and send repair technicians to site to repair vs replacing the damaged goods that were delivered. After waiting for 8 weeks, (the first replacement was totally off in colour so both sides of the chair would look different and waiting for another replacement leg to come in) when the technician did in fact come into fix it, the material on the side of the chair had a wave in the material to it due to the poor repair. We paid $1300 plus tax on a chair that came damaged, got repaired and left us unhappy with the outcome because of a Lazboy policy. The customer service at Lazboy is a joke. There were a lot off sorry emails, explanations how tailoring variances occur and were offered $150 for our inconvenience which is a slap in the face considering the time spent to be home for all these repairs, phone calls and the emails going back and forth. Lessons learned: Lazboy will not replace a product if you receive it damaged. It is their policy to fix it and they will tell you it is acceptable and in accordance with their standards. Good luck if you do not find it to your standards. Any furniture moved into your home is not wrapped. Pray you do not have a rainstorm happening when you have a delivery scheduled. Expect your furniture to need a cleaning after receiving it.
Feb 21st, 2023

The store is warm and comforting, everything that the brand stands for in my opinion. The staff are knowledgeable and not pushy, which I like . I like to shop on my own for a bit, and then when Im ready ask questions. If you hav ever owned a lazy-boy, then you already know their quality is top notch. What has happened over the years is that their styling has caught up as well! They offer sectionals, stands sofas, and yes the old style grandpa lounger as well! Greg my sales rep was helpful and extremely knowledgeable about seating in general. I had emailed the store a couple days prior our visit with our layout and booked a meeting with Pam from their design studio. After trying out the options, we met with Pam from their design services - which are complimentary, Pam does a fantastic job creating a rendering of the sofa options in your room. This really helps you understand what the sofa of your choice will look like in your space. Afterwards you can select from their hundreds of fabrics and truly customize your furniture. Finally, Greg came up with our estimate and without me asking already discounted the options we selected. I haggled a little more and left with confidence knowing that shopping around at places like restoration hardware, or even ethan allen, will still bring us back to close the deal at lazy-boy! The icing on the cake is their 7 year warranty- nothing like it and as a previous owner of lazy-boy furniture..truly worth it and a game changer!
Feb 13th, 2023

We purchased a Miracle Platinum Lift Chair for our father who lives in a tiny suite in a retirement home. Unfortunately the chair failed within the first month. With it stuck in the eject position, dad had nowhere to sit. Dad had to lay in bed! A repair person couldn't come for a few days then it was diagnosed with a failed motor. We had to move the chair to our house. It took 2 more service calls to get it repaired - it also needed a new control. A month elapsed. After this experience, it was clear to us that Lazyboy were not able to support the needs of a handicapped person, so we tried to return the chair. The policy is return within 2 days for a full refund - 50% refund after 2 days or more. Even the regional manager would not budge on this policy. Although sales, customer support and service staff were great, the product quality and service and return policies left us with a frustrating experience with Lazyboy.
Oct 30th, 2022