Fairfield Inn & Suites by Marriott Toronto Airport

I generally don't leave reviews on hotels, but in this case it's worth the time. My 3 year old son left his teddy bear in the room and we only realized it when we got home. We immediately contacted the hotel, they took note of the dates and the description of the bear and they said they would get in touch. We thought that this was the end, but they called us the next day informing that they had searched for him and had him with them. the hotel team set about tracking down the bear and calling us to let us know. This is true customer service from the front desk members to the cleaning people. Finally the bear is on his way home. I will definitely come back to the hotel.
May 23rd, 2023

May 16th, 2023

Enjoyed the stay!! Front desk staff are very nice and helpful. Radhika and the other guy at the front desk provided good customer service. Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
May 14th, 2023

May 12th, 2023

May 4th, 2023