Zazeen Inc

Reluctantly, I can't give this company more than 1 star. Hopefully Zazeen works out its manifold technical issues and becomes a worthwhile contender, because we need alternatives to the two big ripoffs, Bell and Rogers. We were with Zazeen for almost a year. Luckily we did not enter a contract or buy any equipment (though we still ended up with 3 wifi extenders ($20 apiece) that we now have no use for). All things considered, we got away cheap. First the positives: -Internet service was consistently reliable. -Customer service reps (via email) were always courteous, helpful, and quick-acting (albeit only during weekdays). The cons: -The equipment is patently rinky-dink. You will spend many hours trying to resolve glitches with the phone and TV gear. The PVRs are especially irksome. -Unlike the big competitors, Zazeen has no technicians who can come out and troubleshoot a problem. -Zazeen is cheaper than Rogers and Bell, but not cheap enough that one should put up with as much aggravation as we did. I do not recommend Zazeen to anyone but the most patient and tech-savvy. Perhaps it will improve down the road. We desperately need alternatives to the hated Big Two.
May 22nd, 2018

We've been with Zazeen TV since 2014 and what a breath of fresh air after years Rogers BS. Minimal problems and courteous online customer service including follow up phone calls. Slightly disappointed that a couple of channels have 'disappeared' but as a bare bones client with a couple of pick n' pays it is far more satisfying paying a reasonable price for what we watch rather than close to $100 for a whole lot of nothing from Rogers.I understand Quebec's Distributel now owns Zazeen but I haven't noticed any problems since the transition.
May 15th, 2018

increasing rates, decreasing channels in packages, bad service. i can't stand it anymore, i will be moving my 3 accounts elsewhere. i'm normally a supporter of the underdog, but unfortunately cannot stay with this service.
Feb 10th, 2018

May 16th, 2017

Apr 18th, 2017