Nella Cutlery

No wonder this place all 1 star reviews. By far the worst sales people Ive ever have to deal with in my life. They are extremely rude and no sense of communication. They me wait (pregnant lady) 1 hour 45 mins to see a sales person after I have made an appointment and also after (sales person) confirmed the appointment yesterday. I was told that the salesperson was on a quick lunch when I first arrived.. after about an hour I saw him having a smoke out on front lawn of the store. ABSOLUTELY UNPROFESSIONAL!!
May 6th, 2023

I walked in to pick up an order I made online and after reading reviews, my expectations weren't high. I'm happy to say I had the pleasure of meeting Peter who went above and beyond to help me with an order that wouldn't even be worth his time. His customer service and friendliness is what made my experience exceptional. Thank you Peter- I believe every establishment would benefit from someone like you!
May 3rd, 2023

We are now witnessing the colaps of a shell of what used to be considered a company. This is really unfortunate to observe.
Apr 26th, 2023

This company use to be our "go to" for equipment. Except about a year ago the equipment began consistently to arrive damaged along with the majority of screws missing and faulty defects. One of the worst experiences we ever had in our purchases of equipment. We no longer support this company.
Apr 9th, 2023

Terrible customer service at the cashier. -They take a long time to process a small purchase and seem to not care about the customer standing there and waiting 20 minutes for one small item to cash out early in the morning. -The women at the cash registers make faces when you ask a question!! The woman who was supposed to cash me out disappeared by the time the warehouse guy came back with the item. Now I have o wait for her. And when I asked the guy to cash me out, the woman who was on the phone at the other register responded with an inflection that I have to wait for her or for the other woman to come back. And when she finally showed up, she made a disparaging face when she heard the tail-end of a response I was giving to the other woman who had made a comment to me. In all, it took me well over 20 minutes to get out of the place for a tiny small dusty stained item. -The item was given to me very dusty and stained, and they didn't even bother to clean it. -The women at the cash register talk amongst each other and with other staff in a foreign language and leave you standing there not knowing what's happening. It's just a total disregard for the customer. I sure will try Canada Food Equipment or any other place (definitely Amazon where possible) where there is professionalism and decent customer service -- even if it will cost more.
Mar 5th, 2023