BMO Bank of Montreal

I've tried so many times to be positive here but the ATM on the outside has not worked properly on multiple occasions and they lock the doors to the inside ATMs which is silly as no other BMO does this. How am I supposed to make a withdrawal on off-hours?
Apr 4th, 2023

Slow service and very long wait for the teller.
Jan 25th, 2023

Got to say that I'm with bmo a long time now and this location is so disappointing I expect the ATM to be working all the time it is always down,can't give out cash or temporararely out of service and to top it all off they have the doors locked so I can't get inside to use inside ATM after work hrs,so then I have to use my GPS to find another location and hopefully this one is in service and this is happening all the time aghhh,so I think I should just switch to another bank that appreciates their loyal customers,and I should also mention it's the new one to that just opened on Winston Churchill n Dundas,I mean what's the point of having an acct if you can't use the outside or inside ATM,this location is so close to my house then I got to drive 5 or 10 miles to another one, service is so disappointing
Mar 24th, 2023

THE WORST SERVICE. Do not bank here. I went in to deposit a draft that will go directly into my mortgage account, and they still kept saying they will put a hold on it. After explaining to them, its going to a secure mortgage account, they still refused and started arguing with me without proposing any solutions. I told them that drafts are cleared funds and they denied this. I have a mortgage with BMO and i told them im a long time customer and they said they dont know me and I need to come to this branch specifically so they can know me. I said they can contact the other bank to verify the draft and ask to send the fax, and they said I need to do that too. Worst customer service and after not listening for 20 minutes, they called their manager and he said that they can deposit. Waste of my time for nothing. If the manager of this branch is reading this - the girl with black hair, was wearing a purple shirt, maybe from Asia, today who came in and was talking ahead of the csr with the hijab, she was very rude and has no business being in customer service. The girl with the headscarf was helpful but the other girl was just terrible.
Feb 22nd, 2023

Terrible Experience with BMO Bank - 0 Star Rating I recently opened a business account with BMO Bank and applied for a credit card for my business. Unfortunately, the experience has been terrible. While I understand that a credit check ( Hard Check) is required, and it would decrease my credit score. Shortly after my credit card application was submitted, I received a call from a BMO Bank branch informing me that there was an issue with the credit form and that a new form with a new hard credit check would be required. I was extremely frustrated and felt disrespected as a valued customer. As a result of these experiences, I have decided to close all my business accounts and credit cards with BMO Bank. The lack of communication and respect for my time and financial well-being is unacceptable. If there were a 0-star rating, I would definitely choose it. In conclusion, if you are looking for a financial institution that values transparency, communication, and respect for their customers, I would strongly recommend looking elsewhere.
Feb 20th, 2023