Apple Hills Medical Associates

Great clinic in general. And this five stars are for my family physician Dr. Wayne Lau . He is the best doctor I have ever had.
Apr 7th, 2023

There is a serious problem with your phone system, it seems there is only 2 lines active and when someone presses option 1 from mainline it rings and rings and rings and drops the call, either there is not enough staff working and can't book or change an appointment, its so hopeless. Why not implement voicemail at least, or get a virtual operator could do the trick.
Jan 19th, 2023

Aside Brenda, the front office staff of this facility is terrible. They have an attitude on the phone and when you say its personal they get snarky. Also, when you book an appointment, be sure you take the entire day off as this office does not care about your job you have to go back to. if you book for 3pm, you wont be seen for at least 30 mins past the time you booked. Ive waited over an hour. These offices love to try and charge you for cancelling under 24 hours, yet have no problem wasting your entire work day so you miss pay for their lazy neglective practice here. I moved from my doctor here as he did a lazy job and missed a cancer prognosis just to usher me out for the next "customer". Please leave this place and find a real practice that isnt a bunch of half-wits.
Nov 29th, 2022

Don't even bother with this place. Ever since doctor Gitterman left it's been a total nightmare, they rarely even answer the phones, staff is usually rude and unhelpful and the assistant manager Toni is on a whole other level of rudeness. If you express your frustrations she literally YELLS at you, it's unbelievable. And if you actually do get through to the office good luck getting an appointment anytime soon, maybe 2 months if you're lucky.
Nov 1st, 2022

Doctors are good. Hard to get through on the phone.
Oct 28th, 2022