Safety Express Mississauga

Rich goes above and beyond to make sure we are happy with our products, he is a valuable part of your team.
Feb 19th, 2023

Oct 20th, 2022

Sep 8th, 2022

Was great service and visit was swift and got almost all I wanted KO
Aug 29th, 2022

Poor service, lacking in communication, items missing or not as described on their website, terrible customer service..... After a two month long ordeal trying to get the online orders I placed, for a remediation job, from Safety Express here's what I have to say: If you are cleaning up after an emergency or, your livelihood depends on remediation supplies for jobs, you cannot rely on this company to follow through on what you order online. They are poor communicators (do not provide tracking information or order updates), orders arrive late and to incorrect addresses, items are missing and orders incomplete (they "forgot" to send items listed in my original email order confirmation and make no effort to rectify this), and if a product arrives that doesn't match the listing on their website... they blame the manufacturer's listing they copied (but somehow did not confirm before posting on their website) and offer no assistance to remedy the error. I am missing supplies I ordered and was delivered supplies that do not match what was listed on their website (and I am out money as what was delivered is not usable). This experience taught me that I cannot trust their website listings and they do not stand behind their products or value their customers by trying to resolve the listing issues. For comparison, I am located in Ontario and have had superior service from an out of province supplier: Sycorp.ca in BC. Online ordering and delivery (arrived three days after placing my order) was seamless compared to the two month long ordeal with Safety Express and the numerous exchanges I had with their customer service. Take your business elsewhere if you want excellent customer service, if you want to receive what you ordered on time, and also not be charged for supplies that they deliver that do not match the online description.
Oct 5th, 2022