Tri-Hospital Sleep Laboratory West

Understaffed and disorganized clinic! I arrived at 8:30PM as instructed and has been waiting for 2 hours (its 11pm now) without any instructions from the staff.
Feb 24th, 2023

It seems to me that the doctor of this clinic is running a bit of a scam. She will not let you book a follow-up appointment within the year because after a year she can require you to get a a new referral from your doctor. If she gets a new referral she gets a fair bit more money for seeing a "new" patient. To me that is like stealing money from an already impoverished Healthcare system. I can't say the care was bad, but to me the sounds like unethical behaviour and makes me question what other corners might be cut.
Jan 8th, 2023

Customer service is horrible. They refused to provide me with the passcode for my zoom apointment. And then expected me to waist my day waiting to find out if the docter would call me back for my apointment. Placed me on hold and just didnt come back to tell me if the docter would be calling or not. Completely 100% unprofessional and rude. Absolutely no care or respect for their patients at all. The doctor himself seems very nice though and was apologetic for his staff.
Dec 31st, 2022

Came here for a sleep study and found the staff very professional and friendly. They made sure that I had knowledge of how the sleep study is conducted. As a full disclosure, you will be sleeping with some 20 sensors connected to your head, chest, belly and legs as well as a pulse meter connected to your finger. Its not exactly going to be the same confortable environment as your home and changing sleeping positions will be a challenge as there will be wires running alongside your body. Still, the staff did what they could to make the experience good.
Dec 27th, 2022

It seems that the people working in this location dont have any experience and theyre using the cheapest equipment/material for this sleeping procedure. I had an appointment with them and noticed that all the wires connected to you which is connected to a device that transfers the signals to their station. This device was rusted and the connector was rusted and all wired looked there like 20 years old or more!!!! Have no idea how theyre using this till now PLUS after I went home, I found that all my face where they put the stickers to hold the wires on your face is fully red like my skin get burned which can only be a a result from using not proper Gel on your skin or the stickers/tapes they use to hold the connection are not the right one!!! This is ridiculous, I felt honestly its worth than 3rd world country!!! Would never recommend this place at all!!!
Mar 8th, 2023