Michael HIll Upper Canada Mall

We did shop in this store couple of times and each time we got fantastic service and care for all our needs and answered all our questions by Maysam. She is very welcoming and friendly and professional... It is great to see you there each time...
Feb 24th, 2023

Very pleasant experience. Great staff.
Jan 16th, 2023

Purchased a sterling silver necklace. Arad was very knowledgable and helped us. Cannot speak for other materials but for sterling silver I would definetely reccomend this store.
Dec 13th, 2022

Bought a wedding ring in 2020 at Upper Canada Mall in Newmarket and the ring already has fallen apart. Brought it to them and they said it can't be fixed and basically out of luck. Never going back. Cheep jewelry wast of money.
Nov 21st, 2022

Purchased a necklace from this store with the protection plan less than 30 days ago. The chain has broken twice since date of purchase. Came in to speak to the store manager to request a refund as we are eligible for a refund due to a "faulty" product until Dec 24 2022. Store manager was extremely rude, condescending, and borderline aggressive with her tone. One of the worst customer service experiences I have been exposed to. The manager states that the item cannot be refunded because it's damaged, however, with the protection plan I purchased it should be repaired "new". She refused to elaborate as to why a refund cannot be performed after the repair/replacement and continued to be condescending. I highly advise to avoid this store as the store manager, Zelda, is the opposite of how a customer experience specialist should serve customers.
Dec 8th, 2022