DC Tire And Auto

Services: Brakes, Air conditioning, Wheel alignment
May 21st, 2023

Manoj at DC auto and tire has been an exceptional help. His honesty with what the job needed , and what I should check under my warranty was refreshing! He really helped me out getting my car fixed timely and I will definitely be back.
May 21st, 2023

May 11th, 2023

Services: Tires, General repairs & maintenance
May 4th, 2023

The customer service skill of their front desk staff has room for improvement. I called to get a quotation of $120 but when I arrived for my appointment, they increased the price to $180. I explained to the receptionist but he kept showing me what their internal system looks like taking advantage of asymmetric information. The labor cost on their price boards reads $120. The staff member kept arguing with the customer on how they price things which is irrelevant because the customer was not told all these details when asking for the quotation. I wasted the entire morning arguing with their staff on something that is totally unkown to the client. I'm so frustrated that their staff members use the mechanism of their internal system against innocent customers.
Apr 20th, 2023