Audi Service

Anyone considering the purchase of an electric vehicle from Audi should read this review first. Unlike Tesla, Ford and GM, Audi is unable to perform software updates over home Wi-Fi and requires instead that it be physically done at the dealership. In my case, this took five full days for my Audi E tron GT. Apparently the technicians were stumped and outside help had to be called in. My time is valuable and the service experience has been a litany of inconveniences: - 5 days to complete a software update. - 4 days to install a new front camera which was previously ordered and at the dealer. - 2 1/2 days to replace the emergency SOS call SYSTEM module. The emergency call system is working but the annoying "SOS warning light/alarm" is still on and has been for 4 months now. Not a single Audi technician can figure out how to resolve this. Conclusion: In addition to the time inconveniences, Audi clearly has software issues that they are either unable or unqualified to resolve - the technicians and the service manager may have tried their best, but to no avail. I've completely lost confidence in the brand. Unfortunately at this point, the utter frustration I've had is enough to stop me from getting another Audi once my lease is up in 2 years. It's a pity because I love the way the E tron GT drives.
Mar 23rd, 2023

My company got 3 Toyotas, and Audi Q8, Shame to put Audi in Luxury brand category, Their service is much cheaper than others. I never deal with them again. Paying premium price for garbage service. If you want to buy luxury car with good service, avoid AUDI they are no more as they used to be.
Jan 10th, 2023

Nov 15th, 2022

Always a pleasure working with Audi Service. Knowledge, Kind, On-Time. My go to place to service, or get parts for my Audis.
Nov 2nd, 2022

Jul 15th, 2022