RBC Royal Bank

Always short staff and long line!!!
May 24th, 2023

As a business teller at such big corporation like RBC, you Must provide better customer service? I mean I get lot better smile and much better service at Walmart! I pay $30 monthly fee to get VIP account, and I know what this includes. The young lady at business window kept telling me to Make sure IF I have Free draft, I already made at least 5 drafts recently, why you must challenge your VIP client and give negative energy? Besides, she seemed short n upset as we requested complexity transaction?! After going back n force 3 times, wasted 30 minutes, asking us pointless questions (where the money coming from??!) she FINALY made draft, of course its Free! RBC, pls provide customer service training.. We give you lots of business, invest some $$ to your front workers..
Apr 30th, 2023

Worst rbc service ever
Apr 28th, 2023

Worse coustumer service.
Apr 20th, 2023

RBC's current banking services and products are really not being promoted in user-friendly ways. There are not the current products' flyers in the electronic ways in Cantonese, in Mandarin or in English or in these paper format ways. It's very difficult to get comprehensive pictures for the current updates and how these products work. : ) reading the website = not getting any information at all.
Mar 4th, 2023