The 11

I have no words. They are amazing I buy my first jersey and short bibs. Awesome customer services with quality staff. see u next time .
Mar 17th, 2023

Superb experience and amazing service. Paul and Chris are incredibly knowledgeable.
Feb 25th, 2023

TLDR; Expect up to a week for repair services, even minor adjustments. Definitely not a place where you can stop by for quick service. Mechanic named Chris there is an angel and he deserves a raise. ***edit changed to 4 to 5star didn't realize owner replied, I was a bit upset when I wrote the review :D . . . As expected very high end store, lots of expensive stuff that reflects the current state of the road cycling market. If you've got a bunch of money to spend this is the place to do it. I came in for gear adjustment (index) and inspection on my road bike, which was not purchased from them. I was disappointed when the guy at the front (assume hes the owner/manager, I didn't get his name) said it would take up to a week since there were other bikes before me. I asked if they could just do the gear adjustment only, was told it would still take that long. Literally anywhere from 1-5 days for gear adjustment, no inspection. Since I use it for commuting and errands I couldn't leave it there. If you are a weekend warrior you can easily drop your bike off on Monday and get it back before the weekend. You would expect them to be a little less busy when it's cold out but The 11 obviously has great mechanics that are desired year round. Anyway, I was just going to leave but a mechanic from the back named Chris came over and said he could adjust my gears quickly it if there wasn't a major issue (there wasn't, it just needed to be indexed correctly). Well he did it in under 5mins and am very grateful and delighted to see that Chris was able to put aside lengthier services for my quick adjustment. I don't know much about running a bike shop, but in my opinion this is how it should be run. The customers that require major services wouldn't notice that their mechanic stopped to work on another bike for 5 minutes. 5+ stars for Chris. So it seems like the sales and repair department aren't quite on the same page or Chris simply made an exception for me. Guy at the front seemed indifferent about whether I could get the bike back in a week or 5 mins. Didn't even ask the mechanic if he could fit in a quick adjustment, so my situation definitely seemed like a one time thing only. Yes I know they are busy, first come first serve, it says 2-5 days turn around on website, blah blah blah. The 2-5 day range is for tune-up packages, so I thought they'd be able to do quick adjustments on the spot. It is clear that they don't/ prefer not to, or at least the guy at the front didn't. I would only come if you need major overhaul/ adjustment or diagnosing.
Jan 2nd, 2023

Dec 6th, 2022

This place provides good help and good help is hard to find. Heath and his shop managed to source a newly released bike in two weeks.
Aug 13th, 2022