Hollister Co.

I was in there on June 5th in the evening. I was shopping around when a lovely young lady was serving me her name was 'ANJALI' and she was super friendly and was showing me around as I am new to this location and store. When Anjali was showing me some jeans. This little person rudely interrupted me and the sales lady, when I asked her who she was she told me she was the manger her name is Rhea. Then started to ask me what can she help me, at this point I informed her I don't need her help and that ANJALI was of great help, then she said she is the manger and replied to her I don't need your help i heard you the first time, she then threw a shirt on the table and walked off, so then i began to get help from ANJALI. I have say as a customer and an owner myself of a company. I would never have a manger like her, Very unprofessional, Extremely rude, and no Manners! If anyone has to go to this store I would highly recommended to stay away from that Manager Rhea. I have also called head office and reported her. The rest of the staff their 5 ******
Aug 3rd, 2023

Aug 1st, 2023

Jul 30th, 2023

Bad service, 2023, July31. 15:00. The cashier who wear the white shirt and black tank top, black hair. You are so rude
Jul 22nd, 2023

My experience with a bad customer service. Order #21008182631 Long story short, I came to the store for shopping, and was told to make an online order at the store due to zero quantity in inventory. I signed up for delivery text alert, and check the status for delivery. Now, let's note that I live in an apartment building near downtown Toronto, and the buzzer code for superintendent is public (not to mention the number of people coming in and out). However, unbeknownst to me, the courier, who never reached out via phone/email/text, never sent an updated message/email saying the product is in delivery, never sent out a notice for failed delivery, decided to return the product w/o any notification. I only found out that I "AM" entitled for a refund when I chatted to a support chat today, which I initially did not want. All they can say was "Once the item is in transit, there is nothing we can do". That is very irresponsible! And to Landmark delivery, or whatever courier you are using, please reconsider. The worst thing is that I did not want a refund, was then told that my item was out of stock, and I should go back to store and see if they have any. What a bad experience and I will never shop at Hollister again. thanks!
Jul 3rd, 2023