Urban Behavior

Budget friendly and good products overall. I will recommend this shop to others
Apr 27th, 2023

I visited the store tonight with my 4 year old son. I found a lot of great sales, and I purchased 3 items. While I was waiting in the (extremely long) lineup, my son was looking at himself in a large 5ft+ mirror. The mirror appeared to be fastened to the pillar, just like many of the other mirrors in the store. He poked the mirror with his finger, and it fell forward towards him. Myself and another customer quickly caught the mirror and held it up so my son could get out of the way. A very helpful employee came from behind the cash to assist us. Her priority was to put the mirror away safely. I was a bit upset that no other employees/managers came to ask if my son or either of us 2 women were okay. The initial employee who took the mirror returned to us minutes later, and she followed up with us to make sure everything was okay. She was very apologetic, and offered to cash us out immediately. Great customer service from this employee. Really hoping you will do a safety check through your store, as this couldve been quite a serious incident. Id love to return as the sale prices and variety of clothing and sizes were GREAT. But next time Ill come without my children, and Ill be much more cautious in the store.
Apr 14th, 2023

Store is going through a "sale" period, and does not have trial rooms to confirm sizing. Bought a few things a week ago. When asked about the return policy, the cashier informed that they don't offer refunds, but provide exchanges or store credit. Came back a week later, and the store wouldn't accept any returns, and they were quite condescending.
Apr 8th, 2023

Jan 26th, 2023

I am sincerely writing this review upon two of your wonderful, patience, and one of a kind professional staffs: Ervin and Jazzy (I apologize for my incorrect spelling). They were helping me today through my visit every time I have a question or a purchase. Jazzy was even walking around the whole store for only 1 item I was looking for. Absolutely top-notch customer service.
Jan 17th, 2023