Assured Basements (Basement Renovation Contractors)

Positive: Professionalism, Quality, Responsiveness, Value
Apr 14th, 2023

From Beginning to end the team at Assured made it happen and if they could not they found out a way. it was a pleasure doing business with them.i do not wish to show my basement as i do not want copy cats... Through and through we were extremely happy with the finished product. Thank you to the team at Assured!!!!! Until next time.......... Hopefully not in Arthur..LOL Jen & Bryan
Apr 3rd, 2023

Amazing customer experience, lots of hard work and professionalism. Thank you Assured Basements team- Mike, Ryan,Hollis,Jake and others. We appreciate all the commitment and also thank you for accepting all our feedback and quickly changing and fulfilling the requirements. Special thanks to the team member who did the bathroom titles, such an amazing and artistic job and listened to our requirements so carefully. Recommend their services happily.
Apr 1st, 2023

We were looking to finish a small-ish basement in our 100+ year old home. After getting quotes from 5+ contractors, we decided on Assured Basements after getting comfortable with the quality of their previous work, the level of communication and transparency that the project management would have, and the fair & competitive pricing. Very happy with our decision - the work started almost immediately after initial deposit was provided, and progress was made almost every day from project start to completion. Being price-sensitive, our salesperson - Mike - was very helpful in helping us understand the flexibility and tradeoff of our choices and project scope, and was also helpful in facilitating a line of credit for the completion of the work. In our initial inspection and design session, Ryan & Hollis (the Project Managers) made sure our needs were understood and what options were available. Caneisha was instrumental in ensuring our design preferences were implemented and the 3D modeling accurately reflected what the "after" condition would look like. It was extremely valuable to have the entire team available on a WhatsApp group and their responses were very timely. Communication is absolutely crucial when dealing with the kinds of surprises an old house can hold! Entire job finished within the estimated timeline of 10-12 weeks, even with some external factors outside of their control (custom exterior doors). We would happy to use Assured again if a future home basement situation calls for it, and would strongly recommend their business!
Apr 15th, 2023

We wanted to finish our basement as a legal apartment for my parents. We always conveyed this to all contractors we had inquired with including this company. So when we were given our initial quote on the first meeting (where my husband and I signed and put down $2000) we thought that the quote given would be the cost of the project. I knew that there would probably be added costs in the end of it all, but figured it would be close to the quote in the end. When we had the meeting in the showroom to pick our selections for finishes (which I did like that process) we were gobsmacked at the cost given to us at the end of that meeting. It was practically double the initial quote. When I had questioned that, I was told that I was not quoted for a legal basement apartment although I know my husband and I had communicated that from the start. At this point we already felt committed and I did have some faith that these guys would deliver a nice space in the end (this is a learning experience for us and a big character check). We were not happy that the initial quote basically doubled by the end of the selection meeting but when I had previously inquired with other contractors regarding a legal basement apartment the costs were pretty much to par. We just felt like we were in a "bait and switch" situation. The company could improve greatly with their sales approach and transparency in that way. A company that is fully transparent regarding finances and cost would benefit greatly in gaining full trust of their clients. With that being said we are satisfied with the work that was done and all the workers that came to our home to provide a safe and nice space for my parents to live in. All workers were courteous and professional and always left the space clean at the end of their work day. I appreciate Camillo working really hard especially in the end to patch up any rough finishes. It took longer than expected to finish but the end result was a safe legal basement apartment for my parents that is cozy and well done- a space that they enjoy.
Mar 30th, 2023