Foot Locker Canada Corporate Office

Feb 26th, 2023

Deceiving people & Poor online experience - Availability is not accurate online. Placed order during cyber Monday & My order was cancelled by them 2 days later because the item was out of stock.
Dec 20th, 2022

Horrible customer service when I called. Literally spent at least 5 hours dealing with foot locker and champs customer service reps on the phone with a gift card issue. I dealt with one rep after another and NOT ONE was able to resolve the issue. First off, it should NOT have been an issue. On the confirmation email for the champs gift card I purchased, it CLEARLY stated that I could use the champs card on the foot locker site, yet the only answer I received from the champs rep was you cant use the champs card on the foot locker site When I explained that its false advertisement because it said right there in my email that THEY sent that it was possible, the rep decided to once again transfer me to ANOTHER rep/department. I am disgusted with this service and will NOT be wasting my money on these two establishments. If you can avoid it, please do. To be passed along from rep to rep and NOT have the issue rectified is unacceptable.
Jan 15th, 2023

I went on Sunday and I bought a pair of runner for my grandson. Today January 5th 2023 I went to return because my daughter change her mind. I went to footlocker from BC Burnaby Metrotown the adults one and there always is just one till open. Sunday was one today was one tho the store was a little busy. So I stand on line and a East Indian guy came to me with a phone and asked me if I want to buy I said no I want to return and he said ooo I am sorry u have to wait on line because I don't do returns. Now in my mind I said or he doesn't do returns because doesn't know how to do or because he has this phone on his hand and again he cannot do it. After a good 15 minutes waiting and see him now at another till helping all the young East Indian guys he turn to me and said come I help you now. I look left right behind me I see nobody then I let him talk after few times telling me that he can help me I said r u talking with me and he said yes. I said after u helped everyone behind me u want to help me he says yes I said no thank you and he said ok and the irony was that after he saw me angry he start talking with the cashier to keep me longer on line. His name is Amrit conform the cashier and also the store manager. What kind of store manager u have when this days with so much hate he take all his east Indians first and let a middle age white woman to stand in line when in fact was her turn. U like a big corporations should take care of this kind of situations not to happen again.
Dec 30th, 2022

Ordered a pair of shoes for my son's birthday online. 2 days later I hadn't received anything about the order being shipped so I gave them a call and they said yeah, sorry, that item isn't actually available so your order will be canceled and you'll be refunded. Checked the website and you can still order the exact same pair/size/style of shoes!! The representative told me the website isn't updated to reflect what's in stock...I asked if the shoes were available at any nearby locations and apparently they're not in stock in any stores, either. So WHY ARE THEY AVAILABLE TO BUY ONLINE?? And it took 2 days for you to let me know and the only reason I even found out the order was canceled was because I had to call you?! Pretty ridiculous.
Jul 7th, 2021