The Florium

Beautiful flowers and friendly florists. They have wonderful pre-made bouquets ready to go. A short walk from the subway and are open relatively late.
May 23rd, 2023

Their Mother's Day's bouquets were all half-wilted. And they jacked up the prices significantly! When I asked for additional singles Hanoi roses, the girl gave me a tiny one that had half the number of layers as their usual Hanois. While I understand that when demand is high on special occasions, businesses want to seize the opportunity to make extra profits, but I felt like The Florium did this in an under-handed way. I don't mind paying a premium. But don't make me pay a premium AND sell me sub-par quality goods AND pretend I could not notice. It left a bad taste in my mouth. I don't know if I'll return.
May 13th, 2023

Beautiful flowers and gifts! The staff were all very kind, and were warm and welcoming to my dog. One of the staff members even gave a water bowl to my dog. I bought two Mother's Day gifts, and I'm looking forward to gifting them to my mom tomorrow.
May 12th, 2023

(Translated by Google) The owner was so kind and there were a lot of pretty flowers. A place that always exceeds expectations when requested Thank you (Original)
Apr 20th, 2023

The store has decent selection of flowers and bouquets, although most of the things are overpriced. I bought a "pet-friendly" home plant that didn't survive its first week, so here's to the "quality." My major review, however, is of the staff. I've noticed high turnover - and every staff member seems as clueless as the predecessor. They cannot answer a single question, and have to call/text the owner for even the simplest, most basic query. The owner, in turn, is very inflexible which doesn't sound like good business to me. I wanted to buy a dry bouquet for home decoration, but it was sold together with the vase. I didn't need the vase and wanted to explore alternative options, of which none reasonable ones were provided. Obviously, this approach to customer service leaves much to be desired. I was ready to make a purchase of around CAD 100. Instead, CAD 0 was spent - and a customer lost.
Apr 19th, 2023