Muskoka Living Interiors

I dont write bad reviews unless Im really upset. This review is a fair warning to prospective customers. Ive never in my life experienced such a lack of regard for customer satisfaction from any company - let alone a very high-end furniture store. We had a dining table custom-made for a client by Muskoka Living - and it's been one problem after another. Everything was great until the table was delivered the Muskoka Living showroom is just stunning, the display furniture pieces look really beautiful, the staff seems friendly and helpful, and the table itself that we had custom-made looks gorgeous. However, the first time the table was used, the client noticed that it absorbed food spills like a sponge. Then it started developing cracks around the edges - which is understandable in extreme heat or cold or after a year or so but this was within weeks in a perfectly temperature-controlled home. Then a guest put down a wine glass on the table, without a coaster, and left a huge red stain which could not be removed (I've attached a photo). Our client was, understandably livid. The table was very expensive - and our client has to cover it with a waterproof tablecloth to use it! Also, it had a gouge in it that our client believed was there when the table was delivered, they said because it wasn't reported at the time of delivery there was nothing they could do (it was reported when they noticed it - the first time they used the table). It was like pulling teeth trying to get anyone at the company to remedy this situation. The told us to find a furniture repair person to fix the table and add extra layers of seal if we like, to protect it from food stains, and to pay for the repairs/refinishing. They refused to take any responsibility, they didnt send anyone to come take a look at the table to see if it was covered by their warranty, they just couldn't care less if the client was happy or if their table absorbed food stains like a sponge. After chasing them, they finally gave us the wood stain information so it would help us in our efforts to find someone to refinish the top of the table. When I complained that the table was obviously not sealed properly to begin with, they insisted that it was properly sealed and that oak is just very delicate and that they always recommend that any spills should be wiped up immediately". Its an OAK dining table! I could understand if it was unsealed honed white marble! Never in a million years would we have recommended a table that couldn't be used without a waterproof tablecloth - eww! We truly gave them every opportunity to make this right. The experience was incredibly disappointing. Well never recommend them again, obviously.
Jan 7th, 2023

Dec 18th, 2022

Dec 7th, 2022

May 11th, 2022

May 2nd, 2022