LA Fitness

Cancelled my membership yesterday. I reserved a spot for the cycling class which starts at 5:30. When I reached there were no bikes available. When inquired at the front desk the lady didn't have an idea about the reservation process and started to interrogate me on how and where I made the reservation. When other people showed up with the same issue she changed her tune to "first come - first serve" (Why have a reservation process then?) The manager didn't take accountability and pushed it to the instructor. I spoke to the instructor - he said he didn't have an idea about the reservation process and said he will personally save a bike for me. A few things: 1) I dont need favours from your staff - only wish the process is followed which you have designed 2) Introduce concepts like customer satisfaction/success/ retention. And train you staff on that 3) Take accountability Will you go back to a restaurant who didn't honour their reservation?
Oct 4th, 2023

Like the most of it but ppl dont clean stuff up after used
Oct 2nd, 2023

Oct 2nd, 2023

This location I tried for the first time today. Unfortunately, Im not a Signature member - but I am absolutely in love with this franchise gym. However been a member since 2017. Ive gone to all locations: This one was really nice all and all ! If you know you can find me the enthusiast guy with the red Durag aha.
Sep 30th, 2023

Sep 29th, 2023