Novotel Toronto North York

May 22nd, 2023

I just wanted to say THANK YOU to everyone at Novotel North York for making our most recent stay THE BEST. As someone that has experience in managing customer service. It was great to see your members of staff offer such an exceptional service. 1 member of staff really stood out, Mathilda. You can see she really enjoys her job but made me and my family feel so welcome. Her service and professionalism was excellent, nothing was too much and she went the extra mile to help us as this was our first time in Canada. She really is a credit to Novotel (North York) brand and I do hope the business recognises it's colleauges through practical recognition whether it's career progression or pay. Either way, as an Influencer I will definitely visit again and recommend to friends. Thanks again. Benz
May 19th, 2023

Small rooms with too soft mattress. Swimming pool unavailable. Take your own shower gel and shampoo as they will provide very minimal qty. Impossible to know when they will clean the room, it looked a bit of a random. The good point is that you are near a mall and subway, so very easy to reach any place. I suggest to avoid breakfast being very expensive compared to food prices in the city. Personnel has always be very kind
May 19th, 2023

(Translated by Google) I stayed here during the month of March and the stay in general was good, although the communication with the staff is not the best. I was impressed that out of the 5 nights I stayed there, only 1 put water on me. Its location is very good, the hotel is practically on top of the subway station, ideal for moving around and visiting all the tourist attractions in Toronto. (Original) Me hosped aqu durante el mes de marzo y la estada en general fue buena, aunque la comunicacin con el staff no es la mejor. Me impresion que de las 5 noches que me qued ah solo 1 me pusieron agua. Su ubicacin es muy buena el hotel est prcticamente encima de la estacin de metro, ideal para moverte y visitar todo lo turstico de Toronto.
May 17th, 2023

The rooms were good enough, nothing fancy. Only thing is they should take a look at replacing the tub. Not sure how the tubs in the other rooms looked but my tub was missing some of the coating so it had grey pieces which didn't look very appealing. Rooms : 4/5 | Service : 5/5 | Location : 5/5 More
May 17th, 2023