Best Western Plus Toronto North York Hotel & Suites

This hotel cost me over $200 due to their website's error--and I got nothing in return. I spent hours talking to the hotel's customer service and corporate's guest relations and was offered no compensation, compassion, or understanding. With the help of my business travel program administor, I had attempted to book a room for specified dates directly through the Best Western website. In the midst of the booking the selected dates, we were redirected to by the site to set up an account, which we did. We then promptly booked and paid for the room. However, afterwards, it was realized that the site glitched and booked the date that we were on the site not the dates we had selected. I called the hotel to alert them of the error and was told "nothing" could be done. I further enquired with corporate guest relations and was told that it was up to the location and not the franchise. Corporate guest relations contacted the hotel to request on my behalf that something be done--that I be offered a credit that could be used for the dates that I orignally tried to book or be issued a full or partial refund. Ultimately the manager Nick responded that there was nothing he was willing to do to make my situation better. I am a person that travels a lot, and I am totally discouraged from using Best Western again. They are keeping my money--and it seems this hotel cares more about this than they do about retaining their customers and providing meaningful service. BEWARE WHEN YOU BOOK.
May 22nd, 2023

How many do you want?
May 22nd, 2023

May 18th, 2023

Entire hotel smells a bit, nothing too disturbing. The AC unit cannot be controlled. It blows really cold then stops on its own. Vending machine on floor 1 has good selection. Rooms : 2/5 | Service : 5/5 | Location : 3/5 Hotel highlights Quiet, Great value More
May 18th, 2023

Rooms: Spacious comfortable and updated Nearby activities: Vaughan mills, colossus, Yorkdale Safety: Besides a Police station and surveillance Food & drinks: you name it upscale, fusion and ethnic restaurants 4 minutes drive Noteworthy details: Wonderland
May 15th, 2023